Walter: Sure. What you couldn't see was an error message during startup that said that it could not find a boot device, a disk drive in other words.
Consolata: But the drive must be working…
Walter: It is now. I went into the BIOS, that's the system level mother board utility, and the status of your hard drive was "shocked".
Consolata: Shocked?
Walter: Yeah, there is a mechanism in most laptops that detects shocks, caused by things like dropping the case, and it takes the drive down and disables it as protection from more abuse. I just reset the status and then it booted fine. The patient should have a long happy life.
Consolata: That is so great. Now Walter, you have to come here and submit to what a blind person does when they meet someone for the first time. I'm going to touch your face so I know who I'm thanking.